Ciedera

Yes! We offer free shipping across the entire UK — no minimum spend required. Your order will be carefully packed and shipped quickly, so you can enjoy your new pieces without delay.

We aim to process and ship all orders as quickly as possible. While delivery times can vary slightly based on where you’re located, most UK orders arrive within 5–7 business days after dispatch.

Yes! As soon as your order has been shipped, you’ll receive a tracking link via email so you can follow your package in real time — from our warehouse to your doorstep.

Of course! If your item doesn’t fit quite right, you can easily exchange it for a different size or item. Simply contact our customer support team within 14 days of receiving your order, and we’ll guide you through the quick exchange process. We want you to love the fit and feel of every piece you order.

We want you to love your purchase! If you’re not completely satisfied, you can return any item within 14 days of delivery — no questions asked.

We charge no return or handling fees. Once your return is received and inspected, we’ll issue a full refund to your original payment method.

Absolutely! Our customer support team is available Monday to Saturday and always aims to reply within 24 hours. Whether you have a question about your order or need assistance, we’re here to help and make sure you’re fully taken care of.

You can contact us through our contact page! We will be happy to assist you.